Return & Replacement

1. Customers can send a replacement request within 7 days of the order delivery.

2. We do not charge for replacement.

3. All returns must be in unused condition with all original tags and packaging intact.

4. In case of reverse pick up, the availability of reverse pick up on the given pin code will be checked.

5. If available, reverse pick up will be done within next 3 working days.  Please Note: The customer won’t be charged at the time of Pick Up. Please do not pay even if asked by pick up person and reject to handover the package.

6. Once we have received the items in the expected condition, We will ship the replacement package.

7. If reverse pick up is not avaailable then the customer needs to ship it back to our facility.

For any other requests or queries write to us at support@casualhai.com

1. Customers can return their order within 7 days of the order delivery.

2. All returns must be in unused condition with all original tags and packaging intact.

3. Shipping and Cash on Delivery charges will not be refunded, wherever applicable.

4. In case of a partial refund, If the total invoice amount goes below Rs. 349 then shipping charges of Rs. 60 will be deducted from the refund amount. Since shipping is free if the order invoice value is above Rs. 349.

5.In case of reverse pick up, the availability of reverse pick up on the given pin code will be checked.

6. If available, reverse pick up will be done within next 3 working days. Please Note: The customer won’t be charged at the time of Pick Up. Please do not pay even if asked by pick up person and reject to handover the package.

7. If not available, the customer needs to ship it back to the our facility.

8. Once we have received the items in the expected condition, order amount will be refunded through the same payment mode within 15 business days.

9. In case of Cash on Delivery mode, the customer will be asked for NEFT details.

For any other requests or queries write to us at support@casualhai.com