Casual Hai ("we" and "us") is the operator of (https://www.casualhai.com)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
We offer free shipping all over India above ₹999, in case order below ₹999 you will be charged additional ₹50 as shipping fees.
3. Dispatch Time
Orders are usually dispatched within 3-4 business days of payment of order, but due to COIVD breakdown in India Dispatch time might be 5-7 business days.
4. Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched. Email us with order no. and corrected address.
5. Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
6. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation
7. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
8. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
9. Customer service
For all customer service enquiries, please submit an enquiry at